Frequently Asked Questions

Q: I want to buy from Terminal Supply Co., how do I get started?
A: It's simple, if you already know what you would like to order click on the "Quick Order" button on the homepage. If you have a Visa, Master Card, American Express or Discover, we can accept your order immediately over the phone from 7:30am to 5:00pm Eastern when you call 800-989-9632.
Q: How do I establish an open line of credit?
A: Complete and return the form below. Once we receive your application, it takes 24 hours or less for approval.

Terminal Supply Credit Agreement

Q: How do I check stock on an item?
A: Our two main warehouses in Troy, MI have over 40,000 square feet of product space. Call us at 800-989-9632 and we'll check for the parts that you need. Or online, you can contact us via the Inventory Request form and we will get back to you with an answer.
Q: How do I find the cost of an item?
A: Our enhanced website can offer pricing and other services to our customer base. Once you are set up in our system by placing an order we provide online pricing on thousands of our items. For established customers that request online pricing, call us at 800-989-9632 and we can activate your account for web ordering. If you are new to Terminal Supply, feel free to browse our catalog and click on the "Quick Quote" button for us to assist you.
Q: How quickly do you ship my order?
A: Your order will be shipped out as soon as possible, most will go out the same day. For overnight or urgent orders we can guarantee shipment up to 12:00pm Eastern.
Q: Where are your locations?
A: Our main office is located at 1800 Thunderbird, Troy, MI. We also have branches located in Chicago, IL; Cleveland, OH; Grand Rapids, MI; Kingman AZ;, Minneapolis, MN; and St. Louis, MO. For more information on all of our facilities visit the locations section under the "About Us" section of our website. Each of our locations offers will-call service and plenty of inventory.
Q: What is your return policy?
A: We will accept returns for up to 30 days from the ship date of standard products. After 30 days, the product is subject to a 20% restocking charge. Special ordered products are non-returnable. Contact customer service for returns.
Q: Do you offer on-the-spot service?
A: Our outside sales force covers 16 states throughout the Midwest and the South. We offer inventory management services and personal attention to our 15,000 customers with a team of over 50 sales representatives. Contact us at 800-989-9632 to see if we are in your area. Our inside sales force provides sales and service nationwide and in Canada.

Q: What if I can't find what I'm looking for in your catalog?
A: Just ask us. We stock thousands of parts that we don't show in our catalog. For instance, we have over 500 Packard terminals and connectors available for immediate shipment. We also have an experienced sourcing staff that works tirelessly to help our customers get the products that they need. Please contact us with any of your product needs and we'll do our best to fulfill them.
Q: Is there a minimum on the orders I place?
A: Yes, we do ask that all orders meet a $25 minimum.


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